How long does it normally takes to ship out items once payment is made?
Doublewoot process your order within 24 hours and will ship within the next 24 hours. Item will be delivered to your doorstep the next 1-4 days (Gdex) / 3-8 working days (International)
"Free shipping is for all items except bundles, non Doublewoot items and vanity bags
Shipping Charges within Malaysia
All shipping charges will be calculated automatically when your check out based on weight & your shipping country. Below are the rates for your reference:
Estimated time would be from 3-8 working days and delay could be subjected to customer clearence.*Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
*All orders shipped internationally has to be made in SGD/USD and not points earned in Ringgit
Doublewoot Return Policy
ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA)
Doublewoot provides returns for all items < except Best Buy/SALE/Discounted items (includes items purchase using discount codes (except first time registration codes)> / Accessories and specifically stated non-returnable items).
- Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
- Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
- All return must include the INVOICE SLIP . You may reprint it under your Account if lost.
- The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days.
- All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.
|Return Reasons||Reason (i) Unsatisfactory Items||Reason (ii) Defective Items|
Item does not fit
Do not like the item
Quality not up to expectation
and all reasons under (iii)
Item big stained
(iii) ALL Reasons listed below (a-f) are NOT considered defects:
b)slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements,etc .
c) Slight size variation of within ±3cm on measurements
d) Minor imperfections, e.g. loose threads, crease marks and etc.
e) Self-inflicted damage or cut to the product.
f) Customer's subjective opinions on product quality and preference. (inner lining torn, inner ribbon loop torn, etc)
*Proof of defect must be verified by Doublewoot Return to be eligible*
|Return Shipping costs||
Borne by Buyer
Reimburse by Doublewoot in terms of credit note
|Exchange Shipping costs||
Borne by Buyer
Borne by Doublewoot
|Initial Shipping costs (processing fees*)||
Borne by Buyer
Borne by Doublewoot
Return Credit Note (NO CASH REFUND) = Item price - (minus) Initial Shipping Costs*
*store credit valids for 100 days*
Doublewoot will send a brand new exact piece to buyer once the defective item is received.
*A processing fee of RM5 (RM6 for sabah and sarawak), USD 3 (International) will be charged for each return item. For example, if the returned item costs USD35 you will receive a store credit of USD32.
*Sales items may have slight defects/color descrepancies /measurements descrepansie and are strictly not returnable.
Return your items to the address below :
No. 14, Jalan Pusat Perniagaan Raja Uda 1,
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
- Any used reward points/discount codes for the returned order will be voided and not refundable/re-usable. Usage of points on subsequent purchases will not be awarded for additional points
- DOUBLEWOOT reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.
*Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.
*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.
*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.