Return

RETURN VIA ANY COURIER SERVICE

Estimated Delivery Time: 1–3 Working Days to Reach Doublewoot

If your item qualifies for a return under our Return Policy, please send it back as soon as possible. Kindly refer to our Return Terms & Conditions at:

https://double-woot.com/pages/return

Please note: Sale items are strictly non-returnable.

• Returns are only permitted once per order.
• To maintain our commitment to free shipping on all original orders, we apply a processing fee to returns to recover the cost of the initial delivery.
  • Peninsular Malaysia: RM5 per returned item.
  • Sabah & Sarawak: RM9 per returned item.
    
  • Overseas: No processing fee applies, as customers cover their own return shipping costs.

Return Address

Doublewoot Return Department
No. 14, Jalan Pusat Perniagaan Raja Uda 1
12300 Butterworth
Penang, Malaysia

Contact: 04-3200950

INTERNATIONAL RETURNS

Return via Your Local Postal or Courier Service

International customers may return eligible items using their nearest post office or preferred courier service.

Estimated delivery time and return shipping charges will vary depending on your local courier service, destination country, and customs clearance procedures.

If your item qualifies for a return under our Return Policy, please send it back within the applicable return period. Kindly refer to our Return Terms & Conditions:

https://double-woot.com/pages/return

Please note: Sale items are strictly non-returnable.

• Returns are only permitted once per order.

• All return shipping fees, duties, taxes, and customs charges (if any) are the responsibility of the customer.

Return Address

Doublewoot Return Department
No. 14, Jalan Pusat Perniagaan Raja Uda 1
12300 Butterworth
Penang, Malaysia

Contact: +604-3200950

Doublewoot is not responsible for any returned parcels lost, delayed, or held by customs during transit. Customers are advised to use a trackable shipping service and retain proof of postage until the return has been processed.

DOUBLEWOOT RETURN POLICY

Return Eligibility

All returns must be shipped back within:

• 5 working days from the date of delivery for orders within Malaysia.

• 10 working days from the date of delivery for international orders.

Doublewoot accepts returns for most regular-priced items, except:

• Best Buy items

• Sale or discounted items

• Purchases made using promotional discount codes (e.g. Mother's Day codes, Citibank codes, and other special promotional codes)

• Accessories

• Gift cards

• Items specifically marked as non-returnable

Returns are permitted once per order number only. Any order placed using return credit, store credit, or exchange credit will not be eligible for subsequent returns.

Return Conditions

To qualify for a return, all items must:

• Be in their original condition

• Have all original tags attached

• Be unworn, unwashed, and unaltered

• Be free from stains, odors, perfume, makeup marks, pet hair, or damage

Items that do not meet the above requirements will be rejected and returned to the customer.

Items should not be soaked before returning. Any colour bleeding or damage resulting from washing, soaking, or improper handling will not be considered a product defect and will not qualify for return.

Return Documentation

All returns must be accompanied by the original invoice slip.

If you have misplaced your invoice slip, you may reprint it from your Doublewoot account before sending your return.

Return Processing

Once your return parcel has been received and inspected, our Returns Department will process your request.

For approved returns, a Return Credit Voucher will be issued via email within approximately 2–3 working days after receipt of the returned item.

Doublewoot reserves the right to reject any return that does not comply with this Return Policy.

Return Shipping Responsibility

Returned items remain the customer's responsibility until they are received by Doublewoot.

We strongly recommend using a trackable and insured shipping service, as Doublewoot is not responsible for parcels that are lost, delayed, or damaged during transit.

Customers should retain their tracking number and proof of postage until the return has been successfully processed.

Reward Points, Discounts & Credits

Any reward points, vouchers, promotional discounts, or discount codes used on the original order will be forfeited upon return and cannot be refunded, reinstated, or reused.

Purchases made using store credit or return credit are not eligible for additional reward point accumulation.

Unless otherwise stated, all store credits, vouchers, and gift cards are valid for 12 months from the date of issuance.

Additional Conditions

Doublewoot reserves the right to decline requests to combine returned items with new outgoing orders.

All approved return decisions are final. Any further requests relating to the same return may be declined.

Doublewoot reserves the right to reject returns that show signs of abuse, excessive return activity, or non-compliance with this policy.

Product Variations & Non-Defect Conditions

The following situations are not considered manufacturing defects and are therefore not eligible for return under defect claims:

Colour Variation

Product colours may vary slightly due to studio lighting, monitor settings, and device displays. Please allow up to 20% colour variation between product images and the actual item received.

Measurement Tolerance

Measurements provided are approximate. Due to fabric properties and manufacturing tolerances, a variance of 1–2cm may occur and is considered acceptable.

Customers are encouraged to compare measurements with their existing garments before placing an order. If assistance is required, please contact our Customer Service team.

Printed Fabrics

For printed garments, variations in print placement, pattern alignment, symmetry, and minor colour patches may occur between individual pieces. Such variations are normal and are not considered defects.

Minor Imperfections

Minor imperfections such as loose threads, crease marks, or slight finishing inconsistencies are not considered defects and do not qualify for return under defect claims.

Non-Defect Conditions

The following situations are not considered product defects and are therefore not eligible for defective-item claims:

a. Colour variations between product photos and actual items (e.g. fuchsia appears redder under different lighting conditions).

b. Minor design variations from product photos, including print placement, lace arrangement, embroidery positioning, or pattern alignment.

c. Measurement variances within ±3cm of the stated measurements.

d. Minor imperfections such as loose threads, crease marks, fabric texture variations, or finishing inconsistencies.

e. Damage caused by misuse, improper handling, washing, alteration, or self-inflicted cuts and tears.

f. Subjective opinions regarding quality, comfort, fabric feel, workmanship, or personal preference, including issues such as loose inner ribbon loops or inner lining concerns.

Defect Verification

All defect claims are subject to inspection and approval by Doublewoot's Returns Department.

Clear photographs and supporting evidence may be requested. Doublewoot reserves the right to determine whether an item qualifies as defective under this policy.

Processing Fee

• Returns are only permitted once per order.
• To maintain our commitment to free shipping on all original orders, we apply a processing fee to returns to recover the cost of the initial delivery.
  • Peninsular Malaysia: RM5 per returned item.
  • Sabah & Sarawak: RM9 per returned item.
    
  • Overseas: No processing fee applies, as customers cover their own return shipping costs.
  • The processing fee will be deducted from the approved return credit before the credit voucher is issued.

Sale Items

Sale items, discounted items, clearance items, and promotional purchases are sold on a final-sale basis and are strictly non-returnable and non-exchangeable.

Please note that sale items may have minor imperfections, colour variations, or measurement discrepancies, which are reflected in the discounted selling price and will not be considered valid reasons for return or exchange.

Return Address

Please send your return parcel to:

Doublewoot Return Department
No. 14, Jalan Pusat Perniagaan Raja Uda 1
12300 Butterworth
Penang, Malaysia

Contact: +604-3200950

Exchange Policy

If you wish to exchange an item for a different size or colour of the same collection, the item must meet all return eligibility requirements stated in this policy.

Eligible Exchanges

• Different size of the same item.

• Different colour of the same collection.

• All exchanges are subject to stock availability.

Exchange Charges

Customers are responsible for the cost of returning the item to Doublewoot.

The following processing and shipping charges apply for replacement items:

• Peninsular Malaysia: RM5 per item

• Sabah & Sarawak: Charges are based on the actual parcel weight and courier fees

• International Orders: Charges are based on the actual parcel weight and courier fees

Applicable charges must be paid before the replacement item is shipped.

Different Design or Collection

Direct exchanges for a different design, style, collection, or product are not available.

If you wish to purchase a different item, please return the original item in accordance with our Return Policy. Once approved, Store Credit will be issued and may be used to purchase any preferred item available on our website.

Important Notes

• Only one exchange or return is permitted per order.

• Sale items, discounted items, promotional purchases, accessories, and items marked as non-returnable are not eligible for exchange.

• If the requested size or colour is unavailable, Store Credit equivalent to the eligible return value will be issued instead.

• Exchanged items are not eligible for a further return or exchange.

• Store Credit is valid for 365 days from the date of issuance.

• Store Credit is non-refundable and cannot be exchanged for cash.