We are committed to providing you with an enjoyable and seamless shopping experience.

Before making a purchase, we kindly ask that you read the following Terms & Conditions carefully. By purchasing our products or using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

DELIVERY

At Doublewoot, we strive to process and deliver your orders as quickly as possible.

Order Amendments

• Once an order has been placed, we are unable to amend, cancel, combine, or split orders.

• Please review your order details carefully before completing your purchase.

Order Processing

• Orders are processed and dispatched within 1–2 working days after payment has been successfully verified.

• Orders are processed during Monday to Friday, excluding weekends and Malaysian public holidays.

Backorder (BO) Items

• If your order contains both Ready Stock and Backorder (BO) items, the Ready Stock items will be shipped first.

• The Backorder item(s) will be shipped separately once they become available.

• For international orders, Ready Stock and Backorder items will be shipped together once the Backorder item arrives to minimize shipping costs.

• You may check the latest status of your Backorder item through our Backorder Status page.

Shipping & Delivery

• Once your order has been dispatched, you will receive a Dispatch Confirmation Email with your tracking information.

• From the point of dispatch, your parcel is under the care of our third-party courier service.

• While we will gladly assist in communicating with the courier and support any compensation claim where applicable, Doublewoot is not liable for parcels that are lost, delayed, or damaged during transit, provided proof of shipment has been supplied.

International Orders

• Any customs duties, import taxes, VAT, or other fees imposed by the destination country are the responsibility of the recipient.

• If customs charges are not paid within the stipulated period and the parcel is forfeited, returned, or destroyed by the customs authorities, Doublewoot will not be held responsible, as these matters are beyond our control.

Shipping Fees

• Shipping charges include packaging, handling, and processing fees.

BOUNCED PARCELS

If a parcel is returned to us due to an incorrect or incomplete shipping address, failed delivery attempts, refusal to accept the parcel, or failure to collect the parcel within the courier's stipulated timeframe, the following terms will apply:

Returned Parcels

• Customers will be notified via email once we receive the returned parcel.

• Please ensure your shipping address and contact details are accurate before placing your order to avoid delivery issues.

Re-delivery Charges

• The cost of re-delivery will be borne by the customer.

• If the parcel is returned due to an error on Doublewoot's part, we will arrange the re-delivery at no additional cost.

• Instructions for re-delivery and payment (if applicable) will be provided in our email notification.

Combining Orders

• Doublewoot reserves the right to decline any request to combine a returned parcel with a new order.

Unclaimed Parcels

• Returned parcels must be claimed within 30 days from the date of our notification email.

• Any parcel that remains unclaimed after the 30-day grace period will be deemed abandoned and forfeited. No refunds, store credits, or replacements will be provided for forfeited parcels.

RETURN POLICY

Return Eligibility

All return requests must be sent back within:

• 5 working days from the date of delivery (Malaysia)

• 10 working days from the date of delivery (International orders)

Returns received after the stated period will not be accepted.

Eligible Items

We accept returns for most items except:

• Best Buy items

• Sale or discounted items

• Items purchased using discount or promotional codes (excluding First-Time Registration discount codes)

• Accessories

• Items specifically marked as Non-Returnable

One-Time Return Policy

Each order is eligible for one return request only.

Orders purchased using a Return Credit Voucher or Store Credit are considered final sale and are not eligible for a subsequent return or exchange.

Item Condition

To qualify for a return, all items must:

• Be unworn, unwashed, and unaltered.

• Have all original tags attached.

• Be returned in their original condition.

Important:

• Items must not be soaked or treated before washing.

• Any colour transfer, colour fading, or fabric damage resulting from soaking or improper care will not be eligible for return or exchange.

Return Documentation

All returned parcels must include the original Invoice Slip.

If you have misplaced your invoice, you may reprint it from My Account before sending your parcel.

Returns received without an invoice may experience processing delays or may be rejected.

Return Processing

Once your returned parcel has been received and inspected, our Returns Team will process your request.

• Processing typically takes 2–3 working days after receipt.

• Once approved, your Store Credit Voucher will be sent to your registered email address.

Rejected Returns

Doublewoot reserves the right to reject any return that does not comply with the above conditions.

Any returned item that does not meet our return requirements may be sent back to the customer or deemed forfeited if left unclaimed after notification.

Processing Fee

• A processing fee of RM5 per item will apply to all approved returns.

• For returns from Sabah & Sarawak, the processing fee is RM12 per item.

Sale & Promotional Items

• All Sale, Best Buy, Clearance, and Promotional items are sold on an "as-is" basis.

• These items may have minor defects, slight colour variations, or measurement discrepancies and are strictly non-returnable and non-exchangeable.

Return Shipping Responsibility

• Customers are responsible for ensuring that their return parcel reaches us safely.

• Doublewoot is not liable for any lost, damaged, delayed, or misdelivered return parcels.

• Any customs duties, taxes, or additional charges incurred for international return parcels shall be borne by the customer.

Return Address

Doublewoot Returns
No. 14, Jalan Pusat Perniagaan UDA 1,
12300 Butterworth,
Penang, Malaysia.

Packaging & Tracking

• The returned item remains the customer's responsibility until it has been received by Doublewoot.

• We strongly recommend using a trackable and insured courier service.

• Please retain your tracking number until your return has been successfully processed.

Reward Points & Discount Codes

• Any reward points, discount codes, or promotional vouchers used on the returned order will be considered redeemed and will not be refunded, reinstated, or reissued.

• Purchases made using Store Credit, Reward Points, or Return Credit are not eligible to earn additional reward points.

Combining Returns with New Orders

• Doublewoot reserves the right to decline requests to combine returned items with any new orders.

• All approved returns are considered final, and no further return or exchange requests will be accepted for the same order.

Product Colour Disclaimer

• Product colours may vary slightly due to studio lighting, monitor settings, and device display differences.

• Please allow for up to 20% colour variation between the product images and the actual item received.

• Returns or exchanges due solely to colour variation are not considered product defects and will be subject to the applicable processing fee.

Measurement Disclaimer

• Please allow a 1–2 cm measurement variance due to the nature of fabric stretch, manufacturing, and manual measurement.

• We strongly encourage customers to compare the measurements provided on the product page with a similar garment they own before placing an order.

• If you are unsure about sizing, feel free to contact us with your body measurements, and our team will be happy to recommend the most suitable size.

Printed Fabric Disclaimer

• For printed garments, the placement, alignment, symmetry, and colour intensity of the prints may vary slightly from piece to piece due to the manufacturing process.

• Such variations are considered normal and do not constitute manufacturing defects. Therefore, returns or exchanges for these reasons will not be accepted.

CREDIT NOTES & REWARD POINTS

General

• Credit Notes and Reward Points are issued to the registered account holder and are non-transferable, unless otherwise stated by Doublewoot.

• They cannot be exchanged for cash, refunded, or transferred to another account.

Validity

• The validity period of your Credit Notes or Reward Points is displayed in your My Account page.

• Unless otherwise stated, all Credit Notes and Reward Points are valid for the specified period, up to a maximum of one (1) year from the date of issue.

• Any unused Credit Notes or Reward Points will automatically expire after the validity period and will not be reinstated or extended.

• Requests for validity extensions will not be entertained.

Return/Store Credit

• If your Credit Note/Store Credit was issued as a result of a product return, please refer to our Return Policy for the applicable terms and conditions.

Redemption

• Credit Notes, Reward Points, and promotional vouchers must be applied during checkout.

• They cannot be applied, refunded, or credited retrospectively after an order has been placed.

• Each Credit Note or Voucher can be redeemed in multiple transaction. 

Account Balance

Customers may view their available Store Credit and Reward Points by logging into their Doublewoot account.

Changes & Misuse

• Doublewoot reserves the right to amend, suspend, or discontinue any Store Credit or Reward Point programme without prior notice.

• Doublewoot also reserves the right to cancel or revoke any Store credit or Reward Points obtained through fraudulent, abusive, or unauthorized activities.

GIFT CARDS & DISCOUNTS

Gift Cards

• Once a Gift Card order has been placed, the details (including recipient information, message, or value) cannot be amended, cancelled, or modified.

• Gift Cards purchased are non-refundable, non-exchangeable, and cannot be redeemed for cash.

• Unless otherwise stated, all Gift Cards are valid for one (1) year from the date of purchase.

• Expired Gift Cards will not be extended, replaced, or reissued.

Discount Codes & Promotional Vouchers

• Discount codes and promotional vouchers must be entered and successfully applied before completing checkout.

• Discounts cannot be applied or refunded after an order has been placed.

• Any discount code or promotional voucher used on an order will be considered redeemed and cannot be reinstated, reissued, or refunded if the order is cancelled, returned, or exchanged.

• Unless otherwise stated, all promotional vouchers are valid for one (1) year from the date of issue.

• Discount codes, vouchers, and Gift Cards cannot be exchanged for cash or transferred to another account unless expressly stated by Doublewoot.

General

Doublewoot reserves the right to amend, suspend, withdraw, or terminate any Gift Card, discount, or promotional campaign at any time without prior notice in the event of fraud, misuse, system errors, or other circumstances beyond our reasonable control.

PAYMENT

Accepted Payment Methods

Doublewoot accepts payments through our secure online payment gateway, including:

• Online Banking (FPX)

  • Maybank

  • CIMB Bank

  • Public Bank

  • RHB Bank

  • Hong Leong Bank

  • UOB Bank

  • Affin Bank

  • Bank Islam

  • and other participating FPX banks

• Credit & Debit Cards (Visa, Mastercard, etc.)

• PayPal

• E-Wallets & Other payment methods made available during checkout.

To ensure the security of all transactions and to reduce fraudulent activities, we do not accept manual bank transfers.

Payment Confirmation

• An order is considered confirmed only after the full payment has been successfully received and cleared.

• Doublewoot reserves the right to reject or cancel any order if payment cannot be verified or is suspected to be fraudulent.

Refund Policy

• Refunds will not be made in cash.

• Where applicable, refunds will be issued in the form of Store Credit (Credit Note), unless otherwise required by applicable law or stated in our policies.

Unpaid Orders

• Orders that remain unpaid for more than 20 minutes will be automatically cancelled by our system.

• Once cancelled, an order cannot be reinstated or recovered. Customers will need to place a new order if they wish to proceed with the purchase.

Pricing

• All prices are displayed in Malaysian Ringgit (RM) unless otherwise stated.

• Prices, promotions, and shipping charges are subject to change without prior notice.

• Any changes will not affect orders that have already been confirmed and accepted by Doublewoot.

Orders

1. Due to security reasons our customer service are unable to make any amendments after you have confirmed your order.
   This is because our warehouse moves really fast in order to ship your parcels as soon as they are confirmed.
2. Our Customer service team are not able to catch up with that and hence, unable to amend your orders.
3. If an order is cancelled , no cash refund is offered. We only offer refund in terms of credit note (20 days validity)

CURRENCY & INTERNATIONAL SHIPPING

Currency

• All transactions are processed in Malaysian Ringgit (MYR/RM).

• For customers purchasing outside Malaysia, the final amount charged may be converted into your local currency by your bank, card issuer, or payment provider using their applicable exchange rates and fees.

• Currency exchange rates displayed on our website are estimates only and may vary from the final amount charged by your payment provider.

International Pricing

• Product prices may vary between countries and regions.

• Doublewoot reserves the right to determine and adjust pricing based on various factors, including but not limited to:

  • Local market conditions

  • Currency fluctuations

  • Taxes and import duties

  • Regulatory requirements

  • Shipping and operational costs

  • Labour and facility costs

  • Market demand

  • Other commercial considerations

• All purchases must be made at the price displayed on the Doublewoot website at the time of checkout. Requests for special pricing, manual currency conversions, or price adjustments will not be entertained.

International Shipping

• Shipping charges displayed during checkout cover shipping, packaging, and handling fees only.

• International shipping fees do not include any customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

• The recipient is solely responsible for paying any applicable customs duties, taxes, and import charges required by the destination country's customs authorities.

• If customs charges are not paid within the required timeframe and the parcel is returned, abandoned, or destroyed by the customs authorities, Doublewoot will not be held responsible for any resulting loss, refund, or replacement, as these matters are beyond our control.

Customs Delays

International shipments may be subject to customs inspection and clearance procedures. Doublewoot is not responsible for delays caused by customs authorities or any other government agencies in the destination country.

PRODUCTS

Product Colours

• We strive to display our products as accurately as possible. However, actual product colours may vary due to differences in monitor settings, mobile device displays, screen calibration, and studio lighting.

• Please allow for up to 20% colour variation between the product images and the actual item received. Such variations are considered normal and are not regarded as product defects.

Product Measurements

• All measurements stated on the product page are taken from the garment in its maximum stretch (where applicable).

• Please allow for a 1–2 cm measurement variance due to manual measurement and manufacturing tolerances. Such differences are not considered defects.

• As each design and fabric may fit differently, customers are strongly encouraged to compare the measurements provided with a similar garment they already own before placing an order.

• If you are unsure about sizing, please contact our Customer Service Team with your body measurements. We will be happy to recommend the most suitable size.

Fabric & Colour Transfer

• Certain fabrics and darker-coloured garments may experience colour transfer, particularly during the first few wears or washes.

• We recommend washing dark-coloured garments separately and avoiding prolonged contact with light-coloured clothing, bags, upholstery, or other surfaces until after the first few washes.

• Colour transfer resulting from normal fabric characteristics is not considered a manufacturing defect.

Product Care

• Please follow the care instructions provided on the garment label and product page.

• Doublewoot will not be responsible for any damage, shrinkage, colour fading, colour bleeding, fabric distortion, or other issues resulting from improper washing, soaking, ironing, drying, storage, or general handling.

• Products that have not been cared for according to the provided instructions are not eligible for return, exchange, or refund.

Product Variations

• Minor variations in stitching, print placement, embroidery, lace patterns, buttons, embellishments, and fabric texture are part of the normal manufacturing process and are not considered defects.

• Printed fabrics may vary slightly in pattern placement, alignment, and colour intensity from one piece to another. These variations are unique to each garment and do not qualify for returns or exchanges.

PRODUCT CARE

To help maintain the quality and longevity of your Doublewoot apparel, we recommend following the care instructions below:

Washing Instructions

• Hand wash each garment individually for the first few washes.

• Do not soak the garment, as colour transfer or colour bleeding may occur, especially for darker colours.

• Wash with a mild detergent in cold or lukewarm water.

• Wash dark and light-coloured garments separately.

• Avoid using bleach or harsh chemicals.

Drying Instructions

• Hang or lay the garment flat to dry in a shaded area.

• Avoid direct sunlight for prolonged periods, as this may cause colours to fade.

• Do not tumble dry unless otherwise stated on the garment care label.

Ironing Instructions

• Always iron the garment inside out (reverse side) to protect the fabric and colour.

• Use low to medium heat when ironing.

• For delicate fabrics, we recommend steam ironing or placing a pressing cloth between the iron and the garment to prevent heat damage.

Additional Care

• Please follow the care label attached to each garment where applicable.

• Doublewoot is not responsible for any damage, shrinkage, colour fading, colour bleeding, or fabric distortion resulting from improper washing, soaking, drying, ironing, or general handling that is inconsistent with the recommended care instructions.

Amendments to Terms & Conditions

Doublewoot reserves the right to amend, modify, update, or revise these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon being published on our website.

By continuing to access or use our website and services after such changes have been posted, you acknowledge and agree to be bound by the revised Terms & Conditions.

It is the customer's responsibility to review these Terms & Conditions periodically to stay informed of any updates.

USE OF SITE

By accessing and using the Doublewoot website, you agree to comply with these Terms & Conditions.

Website Access

You are granted a limited, non-exclusive, and revocable licence to access and use the information, materials, and downloadable content available on www.double-woot.com for personal, non-commercial use only. All content is provided on an "as is" and "as available" basis.

Intellectual Property

All content on this website, including but not limited to text, photographs, graphics, logos, product images, videos, designs, software, and other materials, is the property of Doublewoot or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, transmit, display, sell, or otherwise exploit any part of this website without the prior written consent of Doublewoot.

User Content

By submitting photographs, reviews, comments, testimonials, or other content to Doublewoot through email, social media platforms, contests, or by tagging #doublewoot or #doublewootootd, you grant Doublewoot a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, modify, display, and share such content for marketing, promotional, and commercial purposes without further notice or compensation, unless otherwise prohibited by law.

Limitation of Liability

While we endeavour to ensure that the information on this website is accurate and up to date, Doublewoot does not warrant that the website or its contents will always be accurate, complete, uninterrupted, secure, or error-free.

Doublewoot shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of, or inability to use, this website.

Governing Law & Disputes

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

In the event of any dispute relating to the use of this website or any purchase made through it, Doublewoot reserves the right to make the final decision where permitted by applicable law. Nothing in these Terms limits any mandatory rights available to consumers under Malaysian law.

© DOUBLEWOOT FASHION SDN. BHD.
(Company Registration No.: 202501050424 (1651832-A))
Formerly known as DoubleWoot Enterprise
(Registration No.: 201203214223 (PG0307376-D))

Last Updated: 2 June 2026