Returns & Refunds

We apologise if we have sent you a wrong/defective item. Kindly contact our return department at return@double-woot.com about this issue and we will reply you within 24 hours. 

• All parcels must be sent to Doublewoot within 5 working days of receipt (Malaysia).
• For international returns, it must be sent back within 2 working days .(proof of tracking number must be emailed to return@double-woot.com). It should reach Doublewoot warehouse not longer than 20 days.
• Please take snapshot of the defective area and submit your return requests via your account orders here --> http://double-woot.com/customer/orders
• We advice that all items are handwashed and NOT soaked .We do not guarantee that the items will not be altered (color runs, size shrinks..etc) after washed or soaked, and if this happens, Doublewoot will not be responsible and no return request due to this reason will be entertained.
• An exchange will be done if the item(s) sent to you is defective/ faulty*.
• A refund will only be processed if the item(s) have ran out of stock for exchanges.
• Please take note that we do not provide cash refund unless the exact item is out of stock and we will provide you a credit note in which you may utilise it to purchase other available items. 

*Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined.

*There may be a 1cm-2cm difference in our given measurements. Please allow 20% descrepancy in the product color due to lighting. In such cases, the variance may not be considered as a defect.

*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect. 

RETURNS

Effective 4th March 2015, all new returns have to be submitted via your Account --> http://double-woot.com/customer/orders
For more info on returning an unfit item, please view the below video

Doublewoot provides returns for all items < except Best Buy/SALE/Discounted items (includes items purchase using discount codes (except first time registration codes)> / Accessories and specifically stated non-returnable items). All returns will be processed and dealt with by the Returns Department and they will only be handled via mail at return@double-woot.com.

• Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
• All parcels must be sent to Doublewoot within 5 working days of receipt (Malaysia).
• For international returns, it must be sent back within 2 working days .(proof of tracking number must be emailed to return@double-woot.com). It should reach Doublewoot warehouse not longer than 20 days.
• All return must include the INVOICE SLIP  Any delay or non enclosure of INVOICE SLIP  will not be entertained, hence we advice you to deal with these A.S.A.P. Doublewoot will not be liable should you purchase our merchandize from any third party. We will not accede to any request for exchange.
• All returns requests must be submitted via your account orders here --> http://double-woot.com/customer/orders
• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
• Doublewoot will issue a credit note for all returns (NO CASH REFUND) . A processing fee of RM6 (RM9 for sabah and sarawak), USD 6 (International) will be charged for each return item. For example, if the returned item costs USD35 you will receive a store credit of USD29. Store credit are valid for 100 days  (effective 6 March 2015). Original shipping costs will not be refunded. Also, buyer bears the cost of shipping the item back to us.
• Return of items can only be made one time per order. Which means that the subsequent items purchased using the return credit note is not returnable. 
• Any used reward points/discount codes for the returned order will be voided and not refundable/re-usable.Usage of points on subsequent purchases will not be awarded for additional points
• All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited. 

The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 3 days up to 10 working days / 20 working days (International) . DOUBLEWOOT reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.

We do not provide exchange services. If you would like to change to another item, do use the credit voucher to purchase another item or another size.

*Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.

*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.