How long does it normally takes to ship out items once payment is made?
Doublewoot process your order within 24 hours and will ship within the next 24 hours.
Item will be delivered to your doorstep the next 1-2 days (Pos Laju) or 3-5 days (Registered post) after it is sent.
SHIPPING CHARGES WITHIN MALAYSIA
|Country||PosLaju (Next Day Delivery)|
All shipping charges will be calculated automatically when your check out based on weight & your shipping country. Below are the rates for your reference:
Estimated time would be from 5-14 days and delay could be subjected to customer clearence.
|Country||First 0.5 kg||Every Additional 500 gm|
|FREE EXPRESS SHIPPING||SINGAPORE for orders over SGD100|
|AUSTRALIA for orders over AUD100|
|BRUNEI for orders over BND100|
|US for orders over USD100|
|UK for orders over GBP100|
|PHILIPPINES for orders over PHP5000|
|INDONESIA for orders over IDR1400000|
|THAILAND for orders over THB3000|
|HONGKONG for orders over HKD900|
DEFECTIVE ITEMS/INCORRECT ITEMS RECEIVED
We apologise if we have sent you a wrong/defective item. Kindly contact our return department at email@example.com about this issue and we will reply you within 24 hours.
*Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined.
*There may be a 0.5”-0.8” difference in our given measurements. Please allow 20% descrepancy in the product color due to lighting. In such cases, the variance may not be considered as a defect.
Doublewoot provides returns for all items (except Best Buy/SALE/Discounted items and Accessories). All exchanges/ returns will be processed and dealt with by the Returns Department and they will only be handled via mail at firstname.lastname@example.org.
The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This can take up to 10 working days . DOUBLEWOOT reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.
We do not provide exchange services. If you would like to change to another item, do use the credit voucher to purchase another item or another size.
*Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee of RM6.
*There might be 1cm-4cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.