1. Is It Safe to Shop Online?

It is safe to shop online and Doublewoot keeps your information discreet. The payment gateway we use is Ipay88 - is an Internet Payment Service and Solution operated by Mobile88.Com Sdn Bhd, a MSC status company since 2006. Also the courier service we use which is Pos Malaysia, Aramex (International) which guarantees that your parcel been delivered to your doorstep.

2. Registering

We advice you to register with us before making a purchase to ensure that your mailing address is correct and you can trace back your purchase.

So how do i register?

Click on the left bar of the page and fill out your email address and preferred password. You will also have an option to sign up for our mailing list, which includes sale notifications, new arrival updates and discount coupons!

What happens if I forget my password?

Just click on forgot password and we will email your password to your registered email address.

3. Shipping and Handling

How long does it normally takes to ship out items once payment is made?
Doublewoot process your order within 24 hours and will ship within the next 24 hours.
Item will be delivered to your doorstep the next 1-2 days (Pos Laju) / 3-8 working days (International)

You may check the status of your order by logging into your account, click "My Account" at the top right hand of the webpage and click "Orders" - "History".Check the status of your parcel here by keying in your tracking number

Shipping charges within Malaysia


How long does it normally takes to ship out items once payment is made?

Doublewoot process your order within 24 hours and will ship within the next 24 hours.
Item will be delivered to your doorstep the next 1-2 days (Pos Laju) / 3-8 working days (International)



CountryPosLaju (Next Day Delivery)
Whole Malaysia FREE



All shipping charges will be calculated automatically when your check out based on weight & your shipping country. Below are the rates for your reference:
Estimated time would be from 3-8 working days and delay could be subjected to customer clearence.

Country First 0.5 kg Every Additional 500 gm
AUSTRALIA free for all orders
US free for all orders
BRUNEI free for all orders
UK for orders over GBP100
PHILIPPINES for orders over PHP5000
INDONESIA for orders over IDR1400000
THAILAND for orders over THB3000
HONGKONG for orders over HKD900
Indonesia RM45 RM5.80
Thailand RM45 RM5
Vietnam RM45 RM5
Hong Kong RM45 RM5
New Zealand RM85 RM15
Dubai RM85 RM15
United States RM85 RM15
South Africa RM65 RM10
Qatar RM75 RM10
Saudi Arabia RM150 RM20
Nigeria RM120 RM20
Canada RM120 RM20
Botswana RM150 RM20
All Others RM150 RM20

4. Is my Order successful?

All successful order transactions will receive an order confirmation email within 30 minutes of purchase. If you have not received your order confirmation email, please check your order summary in "My Account" (if you have an account) or your email junk folder. Alternatively , you may email us at to check.

5. Online Shopping

How do I shop on

Have a look at our infographics here

online shopping

malaysia online fashion store
buy online dress

buy online dress , pants, rompers, tops

Do take note that your order will be reserved for 20 minutes after which it will be automatically be cancelled. 


What are the payment methods?

Customers can pay directly here on our site, through Paypal or through Ipay88, which accepts:

1. Credit Card

2. Maybank2U

3. Alliance Online Transfer

4. AM Bank

5. RHB

6. Hong Leong Bank Transfer

7. FPX (HL online, Maybank, Bank Islam, PBeBank, CIMB Clicks)

8. 2checkout (International)

All payments are securely processed through Ipay88, a reputable online merchant owned by Mobile88 (an MSC status company).

How do I use my credit/discount coupon? Credit coupon codes or discount coupon codes can be entered during the checkout process. The new total cost will be reflected before you confirm the order.

6. Changing a confirmed order

Due to security reasons our customer service are unable to make any amendments after you have confirmed your order.
This is because our warehouse moves really fast in order to ship your parcels as soon as they are confirmed.

Our Customer service team are not able to catch up with that and hence, unable to amend your orders.
If an order is cancelled , no cash refund is offered. We only offer refund in terms of credit note (20 days validity)

7.Know your sizes

All measurements are taken laid flat in centimetres in maximum stretch.

Generally our sizing guide as below.
XS suits Waist : 23-25 // S : Waist 25-27 // M : Waist 27-29 // L : Waist 29-31 // XL: Waist 32-34

Below are some tips to gauge your size which you may find useful
1) Take a similar apparel which fits you well from your own wardrobe (refer to image below)



2) Jot down the measurements taken on a piece of paper . 
3) Compare the measurement with the product measurement listed on each of the product details 
4) Keep this measurement with you whenever you are shopping at Doublewoot.
5) Do take note that different items has different fit. For items with stretchable material, it would normally be true to size. For non stretchable/slightly stretchable material, do double check on the measurements given or you might want to take one size up if you are in between sizes.
However, in any cases that you have purchase a wrongly fit item, you may return the item to us within 5 working days and we will return you in terms of credit note (minus processing fees). For more info please refer to our return page here -->
If you are still unsure, you may email us for clarifications and we are more than happy to assist to make your shopping experience a pleasant one.

8.Gift Services

Can I send someone a gift from What service do you offer?

Doublewoot offers gift vouchers which you can purchase in the form of RM10, RM20, RM30 RM50...etc.
Purchase here

9. Returns . What is your return policy?


  • Doublewoot provides returns for all items < except Best Buy/SALE/Discounted items (includes items purchase using discount codes (except first time registration codes)> / Accessories and specifically stated non-returnable items).
  • Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
  • Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
  • All return must include the INVOICE SLIP . You may reprint it under your Account if lost.
  • The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days .
  • All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited. 
Return ReasonsUnsatisfactory ItemsDefective Items

Item does not fit

Do not like the item

Quality not up to expectation

Item torn

Item big stained 

*Proof of defect must be verified by Doublewoot Return to be eligible* 

Return Shipping costs

Borne by Buyer

Reimburse by Doublewoot in terms of credit note

Exchange Shipping costs

Borne by Buyer

Borne by Doublewoot

Initial Shipping costs (processing fees*)

Borne by Buyer 

Borne by Doublewoot

Buyer receives

Return Credit Note (NO CASH REFUND) = Item price - (minus) Initial Shipping Costs*

*store credit valids for 100 days*

Doublewoot will send a brand new exact piece to buyer once the defective item is received.

*A processing fee of RM5 (RM6 for sabah and sarawak), USD 3 (International) will be charged for each return item. For example, if the returned item costs USD35 you will receive a store credit of USD32.
*Sales items may have slight defects/color descrepancies /measurements descrepansie and are strictly not returnable.

All new returns have to be submitted via your Account -->

For more info on returning an unfit item, please view the below video

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
  • Any used reward points/discount codes for the returned order will be voided and not refundable/re-usable.
  • DOUBLEWOOT reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.

*Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.

*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.  

10. Can I purchase an OUT OF STOCK ITEM?

Usually, we will release EXTRAS FROM BACKORDERS once all the BO have arrived and despatched out .However, we generally do not provide restocks as it would depend on various factors such as the availability of fabric, the demand for the item and the current on-going trends. Please select the "Notify me when available" option to be notified when the item is back in stock.

11. Backorders

What is a Backorder?

A backorder is to give another chance for customers to purchase exclusive Doublewoot self-manufactured designs which are previously soldout. We will open backorders for a limited quantity only, so do place your orders early to confirm your slot.

How do i purchase a Backorder item?

It's exactly the same as purchasing an in-stock item! The only difference is that you will receive the purchased items by the date as stated on the website.

How do i track the status of my Backorders?

We will update the status of your backorders (ie. arrived/shipped/manufacturing) at this page --> BACKORDER STATUS . We will update the status from time to time to update you if there is any delay on the shipments. *Please only purchase when you can wait, as sometimes we are not able to control any external factors on the shipment delayed, and a full credit refund will be made if our shipment is insufficient as per your order.

What happens when I purchase a Backorder along with an in-stock item?

If you have purchase a backorder item along with an in-stock item(s), we will deliver your in-stock item(s) first. We do not hold any in-stock piece(s) or combine shipping. We provide FREE delivery via Pos Laju throughout Malaysia (any ONE items purchased).

12. What is my backorder status?

You may check your backorder status here

13. How does the Reward Points work?

Earn Doublewoot Loyalty Points to let you shop for FREE! The more you shop the more points you receive! All points will be creditted as per the price before GST

You may check your accumulated points here

Click here for details of our Shipping & Returns Policy

You may redeem your points during checkout at STEP 4 (please refer to picture below) :

doublewoot dress

14. Contacting

If have any enquiries about your order or require any assistance, please direct your email to Our Customer Service Team will tend to you as soon as possible.

For marketing, sponsorship or collaborations, please contact us at

For style requests, backorder request or design suggestions, please email our style advisor at