EASY RETURNS POLICY \\ FREE WORLDWIDE* EXPRESS SHIPPING
 

Help

1. Is It Safe to Shop Online?

It is safe to shop online and Doublewoot keeps your information discreet. The payment gateway we use is Ipay88 - is an Internet Payment Service and Solution operated by Mobile88.Com Sdn Bhd, a MSC status company since 2006. Also the courier service we use which is Pos Malaysia, Aramex (International) which guarantees that your parcel been delivered to your doorstep.

 2. Registering

We advice you to register with us before making a purchase to ensure that your mailing address is correct and you can trace back your purchase.

So how do i register?

Click on the left bar of the page and fill out your email address and preferred password. You will also have an option to sign up for our mailing list, which includes sale notifications, new arrival updates and discount coupons!

What happens if I forget my password?

Just click on forgot password and we will email your password to your registered email address.

3. Shipping and Handling

How long does it normally takes to ship out items once payment is made?
Doublewoot process your order within 24 hours and will ship within the next 24 hours.
Item will be delivered to your doorstep the next 1-2 days (Pos Laju) / 3-8 working days (International)

You may check the status of your order by logging into your account, click "My Account" at the top right hand of the webpage and click "Orders" - "History".Check the status of your parcel here by keying in your tracking number

Shipping charges within Malaysia

SHIPPING

How long does it normally takes to ship out items once payment is made?

Doublewoot process your order within 24 hours and will ship within the next 24 hours.
Item will be delivered to your doorstep the next 1-2 days (Pos Laju) / 3-8 working days (International)

 

SHIPPING CHARGES WITHIN MALAYSIA

Country PosLaju (Next Day Delivery)
Whole Malaysia FREE

 

INTERNATIONAL SHIPPING?

All shipping charges will be calculated automatically when your check out based on weight & your shipping country. Below are the rates for your reference:
Estimated time would be from 3-8 workind days and delay could be subjected to customer clearence.

Country First 0.5 kg Every Additional 500 gm
FREE EXPRESS SHIPPING SINGAPORE for orders over SGD100
AUSTRALIA for orders over AUD100
BRUNEI for orders over BND100
US for orders over USD100
UK for orders over GBP100
PHILIPPINES for orders over PHP5000
INDONESIA for orders over IDR1400000
THAILAND for orders over THB3000
HONGKONG for orders over HKD900
Singapore RM26 RM5
Brunei RM45 RM5
Indonesia RM45 RM5.80
Thailand RM45 RM5
Vietnam RM45 RM5
Australia RM45 RM5
Hong Kong RM45 RM5
New Zealand RM85 RM15
United Kingdom RM85 RM15
Dubai RM85 RM15
United States RM85 RM15
South Africa RM65 RM10
Qatar RM75 RM10
Saudi Arabia RM150 RM20
Nigeria RM120 RM20
Canada RM120 RM20
Botswana RM150 RM20
All Others RM150 RM20

 

4. Online Shopping

How do I shop on double-woot.com?

Have a look at our infographics here

online shopping


malaysia online fashion store
buy online dress


buy online dress , pants, rompers, tops


Do take note that your order will be reserved for 20 minutes after which it will be automatically be cancelled. 

 

What are the payment methods?

Customers can pay directly here on our site, through Paypal or through Ipay88, which accepts:

1. Credit Card

2. Maybank2U

3. Alliance Online Transfer

4. AM Bank

5. RHB

6. Hong Leong Bank Transfer

7. FPX (HL online, Maybank, Bank Islam, PBeBank, CIMB Clicks)

8. 2checkout (International)

All payments are securely processed through Ipay88, a reputable online merchant owned by Mobile88 (an MSC status company).

How do I use my credit/discount coupon? Credit coupon codes or discount coupon codes can be entered during the checkout process. The new total cost will be reflected before you confirm the order.

4. Changing a confirmed order

Due to security reasons our customer service are unable to make any amendments after you have confirmed your order.
Should you need to make any changes, do request from our customer service (admin@double-woot.com) to cancel your previous order and you will need to add again to cart your desired items.

5.Know your sizes

All measurements are taken laid flat in centimetres. Remember to multiply by 2 in order to get circumference. Please refer to the chart diagram below to get the right measurement for your apparels.

Do compare the measurements taken below with your existing dresses to gauge your fitting.

 

6.Gift Services

Can I send someone a gift from double-woot.com? What service do you offer?

Doublewoot offers gift vouchers which you can purchase in the form of RM10, RM20, RM30 RM50...etc.
Purchase here

7. Returns . What is your return policy?

DEFECTIVE ITEMS/INCORRECT ITEMS RECEIVED

We apologise if we have sent you a wrong/defective item. Kindly contact our return department at return@double-woot.com about this issue and we will reply you within 24 hours. 

  • All parcels must reach us within 5 days from the day parcel is received by you.(Malaysia) 
  • For international returns, it must be sent back within 2 working days .(proof of tracking number must be emailed to return@double-woot.com). It should reach Doublewoot warehouse not longer than 20 days.
  • Please take snapshot of the defective area and sending it to us at return@double-woot.com
  • We advice that all items are handwashed and NOT soaked .We do not guarantee that the items will not be altered (color runs, size shrinks..etc) after washed or soaked, and if this happens, Doublewoot will not be responsible and no return request due to this reason will be entertained.
  • An exchange will be done if the item(s) sent to you is defective/ faulty*. Doublewoot will reimburse normal postage for defected / wrong item(s) sent.
  • A refund will only be processed if the item(s) have ran out of stock for exchanges.
  • Doublewoot will reimburse Pos Laju postage for defective/incorrect item(s) sent to you. Please take note that we do not provide cash refund unless the exact item is out of stock and we will provide you a credit note in which you may utilise it to purchase other available items. The credit note is valid of 20 days only.

*Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined.

*There may be a 1cm-2cm difference in our given measurements. Please allow 20% descrepancy in the product color due to lighting. In such cases, the variance may not be considered as a defect.

*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect. 

 

RETURNS

Doublewoot provides returns for all items (except Best Buy/SALE/Discounted items (includes items purchase using discount codes) and Accessories). All returns will be processed and dealt with by the Returns Department and they will only be handled via mail at return@double-woot.com.

  • Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined.
  • All parcels must reach us within 5 days from the day parcel is received by you.(Malaysia)
  • For international returns, it must be sent back within 2 working days .(proof of tracking number must be emailed to return@double-woot.com). It should reach Doublewoot warehouse not longer than 20 days.
  • All return must include the RETURN FORM (printout here). Any delay or non enclosure of RETURN FORM will not be entertained, hence we advice you to deal with these A.S.A.P. Doublewoot will not be liable should you purchase our merchandize from any third party. We will not accede to any request for exchange.
    Returns will only be done for an item(s) with its tag intact, unworn, unwashed and unaltered. Requests for exchanges for articles which do not meet all four conditions will be declined duly.
  • All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
  • The cost of returning the item to us is your responsibility. 
  • Doublewoot will issue a credit note for all returns. A processing fee of RM6 (RM9 for sabah and sarawak), USD 6 (International) will be charged for each return item. For example, if the returned item costs USD35 you will receive a store credit of USD29. Store credit are valid for 20 days only . Request for extension will not be entertained. Original shipping costs will not be refunded. Also, buyer bears the cost of shipping the item back to us.
  • Return of items can only be made one time per order. Which means that the subsequent items purchased using the return credit note is not returnable. 
  • Any used reward points/discount codes for the returned order will be voided and not refundable/re-usable.

The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This can take up to 10 working days / 20 working days (International) . DOUBLEWOOT reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.

We do not provide exchange services. If you would like to change to another item, do use the credit voucher to purchase another item or another size.

*Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.

*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect. 

8.Backorders

What is a Backorder?

A backorder is to give another chance for customers to purchase exclusive Doublewoot self-manufactured designs which are previously soldout. We will open backorders for a limited quantity only, so do place your orders early to confirm your slot.

How do i purchase a Backorder item?

It's exactly the same as purchasing an in-stock item! The only difference is that you will receive the purchased items by the date as stated on the website.

How do i track the status of my Backorders?

We will update the status of your backorders (ie. arrived/shipped/manufacturing) at this page --> BACKORDER STATUS . We will update the status from time to time to update you if there is any delay on the shipments. *Please only purchase when you can wait, as sometimes we are not able to control any external factors on the shipment delayed, and a full credit refund will be made if our shipment is insufficient as per your order.

What happens when I purchase a Backorder along with an in-stock item?

If you have purchase a backorder item along with an in-stock item(s), we will deliver your in-stock item(s) first. We do not hold any in-stock piece(s) or combine shipping. We provide FREE delivery via Pos Laju throughout Malaysia (any ONE items purchased).

 

9. How does the Reward Points work?

Earn Doublewoot Reward Points to let you shop for FREE! You automatically collect 1 Point for every RM 1.00 you spend.

1 point = RM 0.01. You may check your accumulated points here

Click here for details of our Shipping & Returns Policy

You may redeem your points during checkout at STEP 4 (please refer to picture below) :

doublewoot dress

10. Contacting double-woot.com

If have any enquiries about your order or require any assistance, please direct your email to admin@double-woot.com. Our Customer Service Team will tend to you as soon as possible.

For marketing, sponsorship or collaborations, please contact us at marketing@double-woot.com

For style requests, backorder request or design suggestions, please email our style advisor at product@double-woot.com

 

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